Booking and Cancellation Policy

To confirm your reservation with Exclusive Escapes Holiday Rentals, a deposit of 25% of the total accommodation cost is required. The remaining balance is due 45 days prior to your arrival and will be automatically charged to your credit card. For bookings made within 45 days of the arrival date, full payment is required at the time of booking.

Please retain your pre-paid credit card until at least two weeks after your departure, as refunds can only be processed to the original card used.

In the event of a cancellation, all payments made are non-refundable unless we can re-book the property for the same period. If a re-booking is secured, we will refund your payment minus a $100 administration fee. We strongly recommend obtaining holiday and travel insurance to cover unforeseen circumstances.

In the unlikely event that Exclusive Escapes Holiday Rentals must cancel your booking, we will endeavour to reschedule it within six months of the original date. If rescheduling is not possible, a full refund will be provided. No additional compensation will be offered.

Exclusive Escapes Holiday Rentals strongly recommend that guests secure Holiday & Travel Insurance to protect themselves from unforeseen circumstances. Please note that COVID-19 is regarded as a known event and a foreseeable risk. Guests are encouraged to ensure their insurance policy includes coverage for cancellations due to the need to isolate as a result of COVID-19.

RIGHT TO REVOKE OR REFUSE BOOKINGS

Exclusive Escapes Holiday Rentals reserve the right to revoke or refuse to honour any holiday accommodation booking, at any time before or during the holiday rental period, which may in their opinion (and at their sole discretion) be unsuitable for the property.

Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue e.g. for a wedding or party.

Functions and gatherings are not permitted and, if evidenced, may be closed down immediately. Guests may be evicted and/or all payments including security bond forfeited in full.

We do not accept bookings for ‘Schoolies’, ‘Leavers’ or parties associated with this period.

None of our homes is “PARTY HOMES”. Noise restrictions apply and any party / gathering / function that is reported due to disruptions will be shut down immediately.

Please be aware that noise complaints are a breach of terms and conditions and may result in forfeiture of your bond and possible eviction.

RENTAL CONTRACT

The rental contract is between the guest and the owner of the property for which the holiday accommodation booking is made and is subject to the terms and conditions herein.

The contract for accommodation shall not be effective until Exclusive Escapes sends guests written confirmation of the booking.

The guest acknowledges that Exclusive Escapes Holiday Rentals acts as a booking agent for the owner and not as a principal. The owner may at any stage cancel a guest booking, without providing any reason and issue a full refund in full settlement with no further claims against the owner or Exclusive Escapes.

EXCLUSIVE ESCAPES OBLIGATIONS

Exclusive Escapes Holiday Rentals has taken due care to verify all information provided on www.exclusiveescapes.com.au, however, it accepts no responsibility for any inaccuracy or misdescription contained within this website.

Exclusive Escapes does not accept responsibility for any changes in price variations. All services and prices are subject to change without notice.

BOND

The guest is responsible for the house and contents for the duration of their stay and apart from reasonable standard cleaning requirements the property must be left in the same condition as they were at check-in.

If insufficient funds are available from the bond for any damage, breakages or additional cleaning, the guest agrees to accept responsibility for outstanding payments.

All bond balances will be returned to the guest within 7 days of departure, please allow a day or two for these to show on bank or credit card statements.

ARRIVAL & DEPARTURE TIMES

The check-in time is 3.00 pm and the departure time is 10.00 am unless otherwise arranged.

No. OF GUESTS

The property can only be occupied by the number of persons stated in the booking confirmation or as subsequently agreed with the managers. Exclusive Escapes reserve the right to refuse occupancy of the property if this condition is not observed.

CLEANING & LINEN

The guest will pay a cleaning fee in addition to the nightly tariff. This fee is for a standard clean. It is requested that the house, including the BBQ, is left in a clean and tidy condition. The clean will be carried out once the property has been vacated by a professional cleaning company.

Where the property requires additional cleaning, this will be charged to the guest directly or deducted from the bond.

Fresh linen is supplied to the house if selected at the time of booking and paid for in full, this includes sheets, pillowcases, towels, bathroom mats/ hand towels and tea towels (it does not include beach towels). Late linen ordered within 72 hours from check-in will be delivered to the house; however, the beds will not be made up.

Some properties have linen already included in the price, which will be included in the property description and amenities list.

HIRE ITEMS

The hire of nursery items, extra linen, highchairs, and rollaway beds, can be arranged by Exclusive Escapes. These can be added to your booking by Exclusive Escapes and credit card facilities are available for payment.

NO SMOKING POLICY

There is no smoking permitted inside the homes. Please dispose of cigarette ends thoughtfully if you smoke outside.

PET-FRIENDLY ACCOMMODATION

Pets are not permitted at most of our properties. However, we do have a selection of homes that are pet friendly although some of these do not have a fully enclosed yard. If the property is pet-friendly, a maximum of 2 dogs are allowed at the property. Dogs must not be left alone at the property at any time.  It is the responsibility of the guest to clean up any mess left by the pet, and if not done so could result in an extra cleaning charge.

It is the responsibility of the guest to clean up any mess left by the pet, and if not done it could result in an extra cleaning charge.

GUESTS’ OBLIGATIONS IN RESPECT TO THE PROPERTY

The guest shall be responsible for the property during their stay. The guest shall take reasonable care of the property and shall leave the property, including all utensils, fixtures, fittings and equipment on, in or about the property in a clean and tidy condition, at the end of the stay. The Guest shall not under any circumstance move large pieces of furniture (i.e. tables, sofas, beds).

The guest shall be liable for any breakages or damage caused to the property or any part thereof or any of the chattels therein that may occur during the guest’s occupation of the property and all costs of repair and replacement thereof shall be payable from the guest bond at the end of the stay.

Any damage or breakage to any part of the property or any of the chattels therein shall be reported to Exclusive Escapes as soon as practicable after the damage occurs thereto.

DESCRIPTION OF THE PROPERTY

All information in respect of the Property contained in the Exclusive Escapes website is believed to be correct at the time of the publication, however, all details are subject to change by the Exclusive Escapes and/or the Owner without notice.

Exclusive Escapes will not accept any responsibility for any alterations to the Property or any part thereof beyond the Exclusive Escapes’ control or any liability for any matter or occurrences beyond the Exclusive Escapes reasonable control including damage caused by extreme weather conditions, breakdown of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or any one or more of them.

Wi-Fi where available at properties may experience periods of slow connectivity or unavailability. Most of our properties are located in rural/ country areas and a number of factors may influence the Wi-Fi performance including weather, the number of users in the area and distance from available ISP services.

PROPERTIES WITH A FIREPLACE

Firewood is provided for the fireplace during the winter months. If you require firewood at other times of the year, it can be purchased at local service stations and hardware stores.

RURAL PROPERTIES

Several of our properties are located on rural land holdings. These properties may have unsealed gravel driveways that require due care in driving, particularly with respect to inclement weather conditions.

Many rely on rainwater tanks for their water supply and in the event of a power failure, the pump may not operate. Please contact us if you are experiencing any difficulties and we can always supply drinking water if there is an extended outage.

As we do experience some power outages in the region, we do recommend that you bring torches. (or something similar).

Natural water courses and man-made dams may be on the property, this may present a hazard to unsupervised children.

25% or 20% Off Property Special*

• Discount applies to bookings on selected properties made through the Exclusive Escapes website only that meet the minimum night threshold stated.
• The offer may be withdrawn without notice.

Winter “4 for 3” and “7 for 5” Night Specials*

• Discount applies to bookings on selected properties made through the Exclusive Escapes website only.
• Offer applies May to late September, excluding WA Day long weekend and school holidays
• The offer may be withdrawn without notice.
• The Special will be applied at check out and can not be applied at a later stage.
• Discount applies to nightly tariff only and not ancillary fees or charges. (25% off for the “4 for 3” and 28% off for the “7 for 5” Deals respectively).